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Warranty

Limited One Year Warranty

In the event of a manufacturing defect, malfunction of Novel Creations’ products which have a “One Year Warranty” specified on the packaging of such product, Novel Creations agrees to and shall repair or replace the Product at no charge to you.  This limited warranty does not apply to damage to the product resulting from ordinary wear and tear, misuse or abuse.

CUSTOMER RESPONSIBILITY WHEN REPAIRS ARE NECESSARY:

In the event of a manufacturing defect or malfunction of a Novel Creations product under warranty, you should do the following:

Login to www.Novel CreationsUSA.com and click on register your product under product warranty. Enter your information there to activate your warranty. You must also retain the box flap on which has the product UPC code as well as your receipt of purchase.

To return your product for a repair/replacement, please do the following:

1. Call or email customer service info@NovelCreationsUSA.com or 561-750-0741 to obtain a Return Product Authorization (RPA) number.  Returned product without an RPA number will not be accepted or processed for warranty.
2. Upon receipt of the RPA number, enclose your product in a sealable plastic bag, together with your receipt and box flap on which the product UPC code (unless you’ve previously registered your product) and send it to us at:
Novel Creations USA Inc.
Attention:  Product Warranties-RPA #XXXX
3500 NW Boca Raton Blvd #612-613
Boca Raton, FL 33431 USA
3. Your repaired or replacement product will soon be on the way!
4. You are responsible to pay for shipping the product to us.  We will pay for the shipping back to you.

 

Register Your Product

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